Our Commitment to You

At TDHomedecors, customer satisfaction is our priority. We are committed and ensured that our products meet your expectations.

Change of Mind

TDHomedecors does not offer refunds or exchanges for change of mind purchases. Please choose your products carefully and read all descriptions thoroughly before placing an order. If you are unsure about a product, feel free to contact us before making a purchase.

Damaged or Faulty Goods

If an item arrives damaged, is faulty, or is not as described, you are entitled to a remedy under Australian Consumer Law, which may include a repair, replacement, or refund. To be eligible for it notify us within 7 business days of receiving the item, providing clear photos of the damage or fault. Keep the item and original packaging for inspection or return. Do not attempt to repair or modify the product. Please contact us at tdhomedecors@gmail.com to lodge a claim.

Incorrect Item Received

If you receive the wrong item, contact us within 5 business days of delivery and provide your order number, photos showing the incorrect product and we will arrange for the return and provide a replacement or refund at no cost to you.

Return Process

If a return is approved, we will provide return instructions and a return address. All items must be returned in original condition with original packaging, including manuals and accessories. Return shipping costs for faulty/damaged/incorrect items are covered by TDHomedecors. For non-faulty returns (approved at our discretion), return postage is the customer’s responsibility.

Refunds

Refunds will be processed using the original payment method. Once your return is received and inspected, we will send an email confirming approval. Refunds may take 5–10 business days to appear in your account, depending on your bank.

Exclusions

We cannot accept returns or exchanges on Products damaged due to misuse, improper assembly, or modification. Clearance, sale, or custom-made items unless faulty. Items returned outside the return period or without prior approval.

Need Help?

For all return, refund, or exchange inquiries, please contact:

Customer Service Team tdhomedecors@gmail.com Tasmania, Australia

Your Rights Under Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law, which entitles you to remedies for goods that are faulty, not fit for purpose, or not as described.

For more information, visit: https://consumer.gov.au

This product is covered by 1 year of warranty from the date of delivery.