Privacy Policy

Last updated: August 2026

TD Home Decors respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how TD Home Decors collects, uses, stores, discloses and otherwise handles personal information when you visit our website, place an order, contact us, subscribe to marketing communications, request delivery or other services, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable Australian privacy laws.

1. Information We Collect

Depending on how you interact with TD Home Decors, we may collect personal information including:

• Your name

• Email address

• Phone number

• Billing address

• Delivery address

• Order and purchase information

• Product preferences

• Payment-related information

• Communications you send to us

• Information provided through contact forms

• Delivery instructions

• Information relating to returns, refunds or replacement requests

• Device and browser information

• IP address

• Website activity and interactions

• Cookie and tracking information

• Marketing and advertising preferences

We aim to collect only information that is reasonably necessary for operating our online store, fulfilling orders, providing services, communicating with customers, improving our business and meeting applicable legal requirements.

2. How We Collect Your Information

We may collect personal information when you:

• Visit or browse our website

• Place or manage an order

• Contact TD Home Decors

• Submit a contact form

• Subscribe to marketing communications

• Interact with our advertising

• Request delivery, assembly, installation or other services

• Request a return, refund or replacement

• Communicate with our customer service team

• Create or use a customer account

• Otherwise interact with our website or services

Some technical information may also be collected automatically through cookies, pixels and similar technologies.

We may also receive information from third-party service providers involved in processing orders, payments, fulfilment, delivery, analytics, advertising or customer support.

3. How We Use Your Information

We may use personal information to:

• Process and manage orders

• Confirm product availability

• Process payments

• Arrange product sourcing

• Arrange supplier purchasing

• Manage fulfilment and warehouse processing

• Arrange quality inspection where applicable

• Prepare and pack orders

• Arrange shipping and delivery

• Provide tracking and delivery updates

• Provide customer support

• Communicate with you about your order

• Arrange eligible Tasmania delivery, assembly, installation or removal services

• Process returns, refunds, replacements and warranty-related requests

• Investigate damaged, faulty or incorrectly supplied products

• Communicate with suppliers or fulfilment providers about after-sales matters

• Detect and prevent fraudulent or suspicious transactions

• Maintain customer and transaction records

• Improve our website, products and services

• Understand how customers use our website

• Measure advertising and marketing performance

• Personalise advertising where permitted

• Send marketing communications where permitted

• Protect the security of our website and systems

• Comply with legal, accounting and regulatory requirements

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows TD Home Decors to operate its online store, manage products and orders, provide checkout functionality and support related ecommerce services.

When you browse our website or make a purchase, certain personal information may be processed by Shopify for purposes including:

• Website hosting

• Checkout functionality

• Order processing

• Customer accounts

• Payment-related services

• Fraud prevention

• Ecommerce analytics

• Website security

Shopify handles personal information in accordance with its own privacy practices and applicable privacy requirements.

5. Payments

Payments made through our website may be processed by Shopify or other third-party payment providers.

TD Home Decors does not necessarily receive or store your complete payment card details.

Payment providers may collect and process information required to authorise, verify and complete your transaction.

Their handling of personal information is subject to their respective privacy policies, security practices and legal obligations.

6. Suppliers, Sourcing Agents and Fulfilment Partners

TD Home Decors may use third-party suppliers, sourcing agents, fulfilment platforms, warehouses and related service providers to source, purchase, inspect, process, pack and dispatch products.

Some products may be sourced or fulfilled internationally.

Where reasonably necessary to process or fulfil an order, we may provide these parties with information such as:

• Your name

• Delivery address

• Phone number

• Email address

• Order details

• Product information

• Delivery instructions

This information may be used by the relevant provider for purposes including:

• Product sourcing

• Supplier purchasing

• Order processing

• Warehouse receiving

• Quality inspection

• Packing or repacking

• Parcel consolidation

• Shipping

• Tracking

• Logistics management

• Returns and refund processing

• After-sales support

We only provide information that is reasonably necessary for the relevant service.

We do not provide customer information to suppliers, sourcing agents or fulfilment partners for their independent marketing purposes simply because they assist us with fulfilling an order.

Your purchase remains with TD Home Decors even where a third-party supplier or fulfilment provider is involved.

7. Returns, Refunds and After-Sales Processing

Where a return, refund, replacement or damaged-product claim involves a supplier or fulfilment partner, TD Home Decors may need to share relevant information with that provider so the claim can be investigated and processed.

This may include:

• Your order number

• Product details

• Description of the issue

• Photographs

• Videos

• Packaging photographs

• Shipping labels

• Delivery information

The relevant fulfilment process may involve the supplier or seller reviewing a return request, the warehouse arranging return shipment, the supplier receiving and inspecting the returned product, and the fulfilment provider processing or crediting the supplier-side refund.

Customers are not required to contact an overseas supplier or fulfilment provider directly.

TD Home Decors remains your point of contact regarding the customer-facing return and refund process.

8. Freight, Delivery and Local Service Providers

We may share relevant personal information with:

• Freight companies

• Couriers

• International logistics providers

• Australian delivery carriers

• Local delivery contractors

• Furniture assembly or installation providers

• Other service providers required to complete your order

For example, a delivery provider may require your name, delivery address, phone number and access instructions to arrange delivery.

Only information reasonably necessary for the relevant service should be provided.

9. Overseas Service Providers and Cross-Border Processing

Some of the suppliers, sourcing agents, fulfilment platforms, warehouses, technology providers and logistics providers used by TD Home Decors may operate outside Australia.

As a result, personal information may be processed, accessed or stored in countries outside Australia.

This may occur where, for example:

• Products are sourced from overseas suppliers

• A fulfilment warehouse is located overseas

• International logistics providers are used

• Technology platforms operate global infrastructure

Where reasonably practicable, TD Home Decors will take reasonable steps to understand and manage how personal information is handled by service providers involved in our operations.

Because suppliers and service providers may change from time to time and may use international networks, it may not always be practicable to identify every country in advance.

10. Marketing and Advertising

TD Home Decors may use advertising, analytics and marketing services to understand website activity, measure campaign performance and promote our products.

These services may include platforms provided by companies such as:

• Google

• Meta

• Shopify

Depending on the services enabled, these platforms may use cookies, pixels or similar technologies to collect information about website visits and interactions.

This information may be used to:

• Measure advertising performance

• Understand customer interactions

• Build advertising audiences

• Show more relevant advertisements

• Improve marketing campaigns

Where required by applicable law, you may be able to manage or opt out of certain advertising or tracking activities through website privacy controls, browser settings or the relevant platform.

11. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning correctly

• Maintain shopping cart and checkout functionality

• Remember preferences

• Understand website usage

• Measure website performance

• Support analytics

• Support advertising and marketing

• Help detect fraud or security issues

Some cookies are necessary for the operation of the website, while others may be used for analytics or advertising.

You may be able to manage certain cookie preferences through your browser or the privacy controls available on our website.

Disabling some cookies may affect website functionality.

12. Targeted Advertising and Privacy Choices

Depending on your location and applicable privacy laws, certain uses of personal information for advertising may be considered targeted advertising, sharing or similar regulated activity.

Where applicable, you may have the right to manage or opt out of certain types of advertising-related processing.

If our website receives a recognised browser privacy preference signal, such as Global Privacy Control, it may be processed in accordance with applicable privacy requirements and the privacy settings enabled through our ecommerce platform.

For more information about your privacy choices, please refer to the privacy or cookie controls available on our website.

13. When We May Share Personal Information

We may share personal information where reasonably necessary with:

• Shopify

• Payment providers

• Suppliers

• Sourcing agents

• Fulfilment partners

• Warehouses

• Freight and delivery companies

• Logistics providers

• Assembly or installation providers

• IT and website service providers

• Analytics providers

• Advertising platforms

• Customer support providers

• Professional advisers

• Government, law enforcement or regulatory authorities where required or authorised by law

We do not sell customer personal information as part of our ordinary business operations.

14. Data Security

TD Home Decors takes reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Unauthorised disclosure

We may rely on technical, administrative and organisational safeguards provided by our ecommerce platform and service providers.

However, no internet-based system, electronic communication or storage method can guarantee complete security.

Customers should also take reasonable steps to protect their account credentials, passwords and devices.

15. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Process and maintain order records

• Provide customer service

• Manage deliveries

• Handle returns, refunds, replacement requests or disputes

• Maintain accounting and taxation records

• Detect or prevent fraud

• Meet legal or regulatory requirements

• Resolve complaints

Information that is no longer reasonably required may be deleted, de-identified or securely retained where required by law.

16. Access and Correction

You may contact TD Home Decors if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing certain requests.

17. Privacy Complaints

If you have a concern or complaint about how TD Home Decors has handled your personal information, please contact us using the details provided below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may have the right to contact the Office of the Australian Information Commissioner.

18. Marketing Communications

If you subscribe to marketing communications from TD Home Decors, we may send you information about:

• Products

• New arrivals

• Promotions

• Offers

• Other relevant updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Unsubscribing from marketing communications will not prevent you from receiving necessary transactional communications relating to:

• Orders

• Payments

• Deliveries

• Returns

• Refunds

• Customer service matters

19. Third-Party Links

Our website may contain links to websites or services operated by third parties.

TD Home Decors is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

20. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children for the purpose of directly marketing our products to them.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business

• Website functionality

• Suppliers and sourcing arrangements

• Fulfilment processes

• Logistics arrangements

• Technology

• Service providers

• Privacy practices

• Applicable legal requirements

The latest version will be published on our website with an updated revision date.

22. Contact Us

If you have questions about this Privacy Policy, would like to request access or correction of your personal information, or wish to make a privacy complaint, please contact:

TD Home Decors
Email: info@tdhomedecors.com.au
Phone: +61 460 887 527
Address: 23 Harrow Street, Youngtown TAS 7249, Australia

We aim to respond to general enquiries within 1–2 business days.