Shipping Policy

Last updated: August 2026

At TD Home Decors, we offer delivery to eligible locations across Australia, with additional local delivery services available for selected orders in Tasmania.

Some products may be sourced, processed, inspected, packed and shipped through third-party suppliers, sourcing agents, warehouses or fulfilment partners.

As a result, some products may be dispatched directly from overseas fulfilment locations rather than from Tasmania.

TD Home Decors remains your point of contact throughout the order and delivery process.

Please review the information below before placing your order.

1. Order Processing

Once your order has been placed, you will receive an order confirmation by email.

Before an order is dispatched, it may need to go through several processing stages depending on the product and supplier.

These stages may include:

• Order confirmation

• Supplier availability checking

• Product purchasing or sourcing

• Supplier processing

• Supplier delivery to a fulfilment warehouse

• Warehouse receiving

• Product inspection or quality checking

• Packing or repacking

• Parcel preparation

• International freight preparation

Products that are already available through a fulfilment warehouse may require fewer processing steps.

Processing time varies depending on the product, supplier, stock availability and fulfilment method.

Estimated processing information may be displayed on individual product pages where available.

Please note that order processing time is separate from delivery transit time.

2. Australia-Wide Delivery

TD Home Decors offers delivery to eligible addresses within Australia.

Depending on the product, an order may be:

• Dispatched from an Australian location

• Dispatched directly from a supplier

• Processed through an overseas fulfilment warehouse

• Shipped internationally before being transferred to an Australian carrier for final delivery

Delivery availability varies depending on:

• Product type

• Product size and weight

• Supplier location

• Fulfilment location

• Customer location

• Shipping method

• Freight carrier availability

Some bulky, oversized or specialised furniture may not be available for delivery to all Australian locations.

If we identify a significant delivery restriction after your order is placed, we will contact you to discuss the available options.

3. Estimated Delivery Times

Delivery timeframes vary depending on the product, supplier, fulfilment location, selected freight method and final delivery destination.

Orders fulfilled through overseas suppliers or fulfilment partners may require additional time for:

• Supplier processing

• Supplier-to-warehouse delivery

• Warehouse receiving

• Quality inspection

• Packing or consolidation

• International freight

• Customs or border processing

• Transfer to an Australian delivery provider

• Final-mile delivery

Metro areas will generally receive orders sooner than regional or remote areas.

Bulky or oversized furniture may require specialised freight and may have different delivery timeframes.

Estimated processing or delivery information may be displayed on individual product pages where available.

All delivery timeframes are estimates only unless specifically stated otherwise.

We recommend checking the relevant product page or contacting TD Home Decors before purchasing if you require delivery by a particular date.

4. Supplier and Fulfilment Partner Delivery

Some products sold by TD Home Decors may be sourced, stored, inspected, packed or dispatched through third-party suppliers and fulfilment partners.

These providers may assist with:

• Product sourcing

• Product purchasing

• Supplier coordination

• Warehouse receiving

• Quality inspection

• Warehousing

• Packing

• Parcel consolidation

• International shipping

• Tracking

• Logistics exception handling

The fulfilment process may therefore involve several locations before your order reaches Australia.

Regardless of the fulfilment provider used, TD Home Decors remains your point of contact regarding your purchase.

Customers should not contact an overseas supplier or fulfilment warehouse directly unless instructed by TD Home Decors.

5. Split Shipments

If your order contains multiple products, those products may be sourced from different suppliers or fulfilment locations.

Your order may therefore:

• Be processed at different times

• Be dispatched from different locations

• Arrive in separate parcels

• Have different tracking numbers

• Arrive on different dates

This is normal for some supplier and fulfilment arrangements.

You will not be charged additional shipping simply because TD Home Decors chooses to split an order into multiple shipments unless additional charges have been clearly disclosed or agreed.

6. Shipping Costs

Shipping costs may depend on:

• Delivery location

• Product size

• Product weight

• Parcel dimensions

• Supplier or warehouse location

• Selected freight method

• Bulky or oversized freight requirements

• Regional or remote-area surcharges

Where available, shipping charges will be displayed during checkout.

For certain bulky, oversized, regional or remote deliveries, additional freight may need to be confirmed separately.

If a material additional freight charge is identified after an order has been placed, we will contact you to discuss the available options before proceeding where appropriate.

TD Home Decors may occasionally offer free or discounted shipping promotions. Any relevant eligibility conditions will be stated with the promotion.

7. Bulky and Oversized Furniture

Furniture and oversized products may require specialised freight arrangements.

Additional delivery conditions or charges may apply to products that are:

• Large

• Oversized

• Heavy

• Fragile

• Difficult to handle

• Difficult to access at the delivery location

Customers should review product dimensions carefully before ordering.

Before purchasing bulky furniture, please consider:

• Doorway width

• Hallways

• Staircases

• Lifts

• Building access

• Loading zones

• Driveways

• Parking restrictions

• Safe unloading areas

• Whether the product can fit into the intended room

Additional charges may apply where specialised access, redelivery or additional handling is required due to circumstances at the delivery location.

8. Regional and Remote Areas

We aim to deliver to as many Australian locations as reasonably possible.

However, certain suppliers or freight providers may not service some regional or remote areas.

Remote-area surcharges may also apply.

If:

• Your location cannot be serviced

• A specialised freight service is required

• A significant remote-area surcharge applies

we may contact you to discuss alternative delivery arrangements or costs.

If an order cannot reasonably be fulfilled, we will provide an appropriate resolution, which may include a refund for the affected product.

9. Delivery Access

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

For furniture deliveries, please consider:

• Doorways

• Hallways

• Staircases

• Lifts

• Building entrances

• Loading areas

• Driveways

• Parking restrictions

• Safe unloading locations

Unless a specialised service has been arranged, customers are responsible for ensuring that the product can reasonably pass through the required access points.

Additional freight, handling or redelivery charges may apply if delivery cannot be completed because required access information was not provided or reasonable access is unavailable.

10. Apartments and Multi-Level Properties

If your delivery address is an apartment, unit or multi-level property, please provide relevant access information before delivery.

This may include:

• Apartment or unit number

• Floor number

• Lift availability

• Stair access

• Building entry procedures

• Loading dock information

• Parking restrictions

• Delivery time restrictions

For bulky furniture, additional charges may apply where stairs, restricted access, specialised equipment or additional labour is required.

11. Delivery Attempts and Failed Delivery

Please ensure someone is available to receive the order where attendance is required.

Delivery may be unsuccessful if:

• No one is available to receive the order

• Incorrect delivery information has been provided

• Access to the property is unavailable

• The delivery location is considered unsafe

• Required access information has not been provided

• Building or property restrictions prevent delivery

Where a delivery fails for reasons relating to the delivery information or access conditions, a redelivery or additional freight charge may apply.

Any applicable charge will depend on the carrier and circumstances.

12. Authority to Leave

Some carriers may offer an Authority to Leave option.

Where you authorise a parcel to be left unattended, the carrier may leave it at a location considered reasonably suitable or safe.

Authority to Leave may not be available for:

• Bulky furniture

• High-value products

• Fragile products

• Specialised freight

• Deliveries requiring an appointment or signature

Availability depends on the product and carrier.

13. Tracking Your Order

Where tracking is available, tracking details will generally be provided after the relevant parcel has been dispatched.

For products processed through fulfilment partners, tracking may become available only after warehouse processing and parcel submission are complete.

Please allow time for carrier systems to update after tracking information is generated.

Internationally fulfilled orders may involve more than one logistics provider, and tracking information may change when a parcel transfers between international and Australian carriers.

For large furniture or specialised freight, the delivery provider may contact you directly to arrange a delivery date or delivery window.

14. Customs and International Fulfilment

Some TD Home Decors products may be sourced or fulfilled internationally.

These products may pass through international freight and border or customs processes before entering the Australian delivery network.

Delivery times may occasionally be affected by customs processing, carrier requirements or other border-related procedures.

Where applicable, TD Home Decors and its fulfilment partners will manage the normal shipping arrangements associated with the order.

If an unexpected issue materially affects your order, we will aim to provide updated information where reasonably possible.

15. Tasmania Local Delivery

Selected products may be eligible for local delivery within Tasmania.

Depending on the product, delivery location and service availability, additional services may include:

• Furniture delivery

• Furniture placement

• Assembly or installation

• Packaging removal

• Eligible old-furniture removal

These services are not automatically included with every order.

Availability and pricing depend on factors including:

• Product type

• Delivery location

• Furniture size and weight

• Property access

• Labour requirements

• Services requested

Local services are quoted based on the specific delivery and service requirements.

Any applicable additional charge will be confirmed before the service is provided.

Please contact TD Home Decors before purchasing if you would like to confirm local service availability.

16. Assembly and Installation

Unless expressly stated otherwise, furniture may be supplied unassembled and assembly may be the customer's responsibility.

For selected Tasmania orders, assembly or installation services may be available.

These services must be arranged separately unless the relevant product or delivery service expressly states that assembly or installation is included.

Additional charges may apply.

17. Packaging Removal and Old-Furniture Removal

Packaging removal and old-furniture removal may be available for selected Tasmania deliveries.

These services:

• Must generally be arranged before delivery

• Are subject to service availability

• May have product or location restrictions

• May involve an additional charge

Old-furniture removal is not automatically included with standard furniture delivery.

18. Inspecting Your Delivery

Please inspect your order as soon as reasonably possible after delivery.

If there is visible damage to the packaging or product, please take photographs before disposing of any packaging.

If your product appears to have been damaged during transit, please contact TD Home Decors as soon as reasonably possible.

Where possible, we recommend reporting visible transit damage within 48 hours of delivery because prompt reporting may assist us when investigating the matter with suppliers, warehouses, fulfilment partners or freight providers.

Failure to report damage within 48 hours does not automatically remove any rights you may have under Australian Consumer Law.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the damage

• Photographs of the external packaging

• Photographs of internal packaging where relevant

• Photographs of shipping labels where available

Please retain the product and packaging until the matter has been reviewed.

Do not arrange an independent return or dispose of the product unless instructed by TD Home Decors.

Please refer to our Returns & Refunds Policy for further information.

19. Returns Involving Suppliers or Fulfilment Partners

If a return is required for a product sourced or fulfilled through a third-party supplier or fulfilment partner, TD Home Decors will provide the appropriate return instructions.

Depending on the product and fulfilment arrangement, the return process may involve:

• TD Home Decors submitting a return request through the relevant fulfilment system

• The fulfilment provider contacting the original supplier or seller

• Supplier approval of the return

• The fulfilment warehouse arranging return shipment

• Tracking the returned product

• Supplier receipt and inspection

• Supplier-side refund processing

Customers are not required to contact the supplier, seller, BuckyDrop or another fulfilment provider directly.

Please do not return products directly to an overseas supplier, warehouse or fulfilment provider unless TD Home Decors specifically instructs you to do so.

The correct return destination may differ from the TD Home Decors business contact address.

Please refer to our Returns & Refunds Policy for the full return and refund process.

20. Lost or Missing Parcels

If tracking indicates that your parcel may be lost, or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact TD Home Decors.

We may need to investigate the shipment with the relevant:

• Supplier

• Fulfilment partner

• Warehouse

• International logistics provider

• Australian carrier

Please allow reasonable time for the relevant shipping provider to investigate.

Where a parcel is confirmed lost, we will work with you to provide an appropriate resolution in accordance with applicable law.

21. Delivery Delays

Delivery delays can occasionally occur.

Possible causes include:

• Supplier processing delays

• Warehouse delays

• Quality inspection issues

• International shipping delays

• Customs processing

• Carrier delays

• Weather events

• Public holidays

• Peak trading periods

• Regional or remote delivery conditions

• Bulky-freight requirements

• Other significant logistics disruptions

Where we become aware of a significant delay, we will aim to provide updated information where reasonably possible.

Nothing in this section limits any rights that may apply where goods are not supplied within an agreed or reasonable timeframe.

22. Incorrect Delivery Information

Please check your delivery information carefully before submitting your order.

If you notice an error after placing your order, please contact TD Home Decors as soon as possible.

Once an order has been:

• Submitted to a supplier

• Processed by a fulfilment warehouse

• Packed

• Dispatched

we may not be able to change the delivery address.

Additional freight, redirection or redelivery charges resulting from incorrect information supplied by the customer may apply where permitted.

23. Click & Collect

TD Home Decors operates primarily as an online retailer.

We do not currently offer standard in-store collection or Click & Collect.

If local pickup is available for a particular Tasmania order, it must be specifically arranged and confirmed with TD Home Decors in advance.

24. Contact Us

If you have questions about shipping, delivery timeframes, bulky furniture or Tasmania local delivery services, please contact:

TD Home Decors
Email: info@tdhomedecors.com.au
Phone: +61 460 887 527
Address: 23 Harrow Street, Youngtown TAS 7249, Australia

If your enquiry relates to an existing order, please include your order number.

We aim to respond to general enquiries within 1–2 business days.

25. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Australian consumer rights continue to apply to products purchased from TD Home Decors regardless of whether those products are sourced, processed, stored or shipped through suppliers or third-party fulfilment partners.