Refund & Returns Policy

Our Commitment to You

At TD Home Decors, customer satisfaction is our top priority. We are committed to ensuring that our products meet your expectations.

Change of Mind

Please choose your products carefully before placing an order.
We do not offer refunds or exchanges for change of mind purchases.

We recommend reading product descriptions thoroughly and contacting us at tdhomedecors@gmail.com if you have any questions prior to purchase.

Damaged or Faulty Goods

If your item arrives damaged, faulty, or not as described, you are entitled to a remedy under the Australian Consumer Law, which may include a repair, replacement, or refund.

To be eligible:

• Notify us within 7 business days of receiving your item
• Provide clear photos showing the fault or damage
• Retain the original packaging and do not attempt to repair or modify the product

Please contact us at tdhomedecors@gmail.com to begin the claim process.

Incorrect Item Received

If you receive an incorrect item:

• Contact us within 5 business days of delivery
• Provide your order number and photos showing the incorrect item

We will arrange a return and send a replacement or issue a refund at no additional cost to you.

Return Process

If your return is approved, we will provide:

• A return address
• Instructions on how to return the product

To be eligible for a return:

• The item must be in its original condition, unused, with original packaging, manuals, and accessories included
• For faulty, damaged, or incorrect items, return shipping costs will be covered by us
• For any non-faulty returns (approved at our discretion), return shipping is the customer’s responsibility

Refunds

• Refunds will be processed using your original payment method
• Once we receive and inspect the return, we will notify you of the approval
• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Exclusions

We do not accept returns or refunds for:

• Items damaged due to misuse, incorrect assembly, or modification
• Clearance, sale, or custom-made items (unless faulty)
• Items returned without prior approval or outside the return period

Need Help?

For any return, refund, or exchange inquiries, please contact:

Customer Service Team

Email: tdhomedecors@gmail.com
Location: Tasmania, Australia

Your Rights Under Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law, which entitles you to remedies for goods that are faulty, not fit for purpose, or not as described.

For more information, visit: https://consumer.gov.au