Terms of Service

Last updated: August 2026

Welcome to TD Home Decors.

These Terms of Service apply when you access or use our website, purchase products from us, create an account, or use services provided by TD Home Decors.

By accessing our website or placing an order, you agree to these Terms of Service.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. About TD Home Decors

TD Home Decors is an online furniture and home décor retailer based in Youngtown, in the Launceston area of Tasmania, Australia.

We offer selected furniture, home décor and related products for delivery to eligible locations across Australia.

Some products may be sourced, processed, stored, inspected, packed or shipped through third-party suppliers, sourcing agents, warehouses, fulfilment partners or logistics providers.

For eligible orders within Tasmania, additional local services may also be available, including:

• Furniture delivery

• Furniture placement

• Assembly or installation

• Packaging removal

• Eligible old-furniture removal

Availability and pricing may vary depending on the product, delivery location, access requirements and service requested.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to interfere with the operation or security of the website

• Introduce malicious code or harmful technology

• Attempt to gain unauthorised access to our systems

• Provide false or misleading information

• Use website content in a way that infringes intellectual property rights

We may restrict access where reasonably necessary to protect customers, our systems or our business.

3. Product Information

We aim to provide accurate product information, including descriptions, images, dimensions, materials, colours and specifications.

However, reasonable variations may occur.

Colours may appear differently depending on your screen, device or lighting conditions.

Furniture and décor products may also have natural or manufacturing variations in texture, grain, finish or colour.

Customers should review product dimensions carefully and confirm that products can reasonably fit through relevant:

• Doorways

• Hallways

• Staircases

• Lifts

• Entrances

• Other access points

Nothing in this section limits rights relating to goods that do not match their description or otherwise fail to meet applicable consumer guarantees.

4. Product Availability

All products are subject to availability.

Because some products may be sourced through third-party suppliers or fulfilment partners, stock availability may change before our website is updated.

If a product becomes unavailable after you place an order, we will contact you to discuss available options.

These may include:

• Waiting for stock

• Selecting an alternative product

• Removing the affected item

• Receiving an appropriate refund

5. Pricing

Prices displayed on our website are in Australian dollars unless otherwise stated.

We aim to keep pricing and product information accurate.

If an obvious pricing or listing error occurs, we may contact you before fulfilling the affected order to explain the issue and discuss available options.

Delivery, freight, assembly, installation or other services may involve additional charges unless expressly stated as included.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

You may receive an automated confirmation email after placing your order.

An automated confirmation does not necessarily mean every product has been confirmed for fulfilment.

We may need to verify:

• Product availability

• Supplier availability

• Delivery eligibility

• Delivery address

• Freight requirements

• Payment

• Bulky or oversized delivery requirements

• Suspected fraud or security issues

If we cannot fulfil an order, we will contact you and provide an appropriate resolution.

7. Payments

Payment must be made using one of the payment methods available at checkout.

Payments may be processed through Shopify or other third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

8. Suppliers, Sourcing and Fulfilment Partners

TD Home Decors may use third-party suppliers, sourcing agents, fulfilment platforms, warehouses and logistics providers to source and fulfil products.

Depending on the product, the fulfilment process may include:

• Product sourcing or purchasing

• Supplier processing

• Supplier-to-warehouse transportation

• Warehouse receiving

• Product inspection or quality checking

• Packing or repacking

• Parcel consolidation

• International shipping

• Customs or border processing

• Final delivery within Australia

Some products may therefore be dispatched from outside Australia rather than from Tasmania.

The involvement of a supplier or fulfilment partner does not change the customer's purchase relationship with TD Home Decors.

TD Home Decors remains the customer's point of contact for orders, delivery enquiries, returns, refunds and other after-sales matters.

9. Australia-Wide Delivery

Selected products are available for delivery to eligible locations across Australia.

Delivery availability, charges and estimated timeframes may vary depending on:

• Product size and weight

• Supplier or fulfilment location

• Customer location

• Freight provider

• Shipping method

• Regional or remote-area requirements

• Bulky or oversized freight requirements

Please refer to our Shipping Policy for further information.

10. Delivery Estimates

Processing and delivery timeframes are estimates unless expressly stated otherwise.

Orders fulfilled internationally may require time for:

• Supplier processing

• Warehouse receiving

• Quality inspection

• Packing or consolidation

• International freight

• Customs processing

• Final-mile delivery

Delivery may also be affected by weather, carrier delays, public holidays, peak periods and regional access.

Please refer to our Shipping Policy for current delivery information.

11. Split Shipments

Products within the same order may be sourced or fulfilled from different locations.

As a result, products may:

• Be dispatched at different times

• Arrive in separate parcels

• Have different tracking numbers

• Arrive on different days

This does not affect your rights in relation to the products purchased.

12. Bulky and Oversized Products

Large furniture and oversized products may require specialised freight arrangements.

Customers should consider:

• Doorway dimensions

• Hallways

• Staircases

• Lift access

• Loading areas

• Building restrictions

• Parking

• Safe unloading areas

Customers are responsible for providing accurate delivery and access information.

Additional charges may apply where redelivery, specialised access or additional handling is required because of delivery-location conditions.

13. Tasmania Local Services

For eligible Tasmania orders, TD Home Decors may offer additional local services such as:

• Furniture delivery

• Placement

• Assembly or installation

• Packaging removal

• Eligible old-furniture removal

These services are not automatically included with every order.

Availability and pricing depend on the product, location, access requirements and service requested.

Old-furniture removal must be arranged in advance.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact TD Home Decors as soon as possible.

We will try to assist where reasonably possible.

However, cancellation may no longer be possible once an order has been:

• Submitted to a supplier

• Purchased from a supplier

• Specially ordered

• Processed by a fulfilment partner

• Received by a warehouse

• Packed

• Submitted for international shipping

• Dispatched

• Prepared for local delivery

Where a cancellation is treated as a change-of-mind request, reasonable supplier, handling or freight costs may apply where permitted.

This does not limit rights under Australian Consumer Law.

15. Returns and Refunds

Returns, refunds, change-of-mind requests, damaged products, faulty products and incorrectly supplied products are handled in accordance with our Returns & Refunds Policy and applicable Australian Consumer Law.

Please review the Returns & Refunds Policy before purchasing.

16. Returns Involving Fulfilment Partners

Where a return or refund relates to a product sourced or fulfilled through a third-party fulfilment partner, TD Home Decors may need to manage the request through the relevant supplier or fulfilment system.

The process may include:

• TD Home Decors submitting a return request

• The fulfilment provider contacting the original supplier or seller

• The supplier reviewing and approving the return

• The fulfilment warehouse preparing and sending the product back

• Tracking the return shipment

• The supplier receiving and inspecting the returned product

• The supplier processing the applicable refund

• The fulfilment provider crediting the refund back to TD Home Decors

This process may take additional time where overseas suppliers, warehouses or international return freight are involved.

Customers are not required to contact the supplier, seller, BuckyDrop or another fulfilment provider directly.

TD Home Decors remains the customer's point of contact throughout the process.

Please do not return a product directly to an overseas supplier or fulfilment warehouse unless TD Home Decors has provided specific instructions.

Nothing in this fulfilment process excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law.

17. Change of Mind

TD Home Decors may accept eligible change-of-mind returns in accordance with our Returns & Refunds Policy.

Any voluntary change-of-mind policy is separate from statutory rights relating to faulty, damaged or incorrectly supplied goods.

18. Damaged, Faulty or Incorrectly Supplied Products

If you receive a damaged, faulty or incorrect product, please contact TD Home Decors as soon as reasonably possible.

We may request:

• Order number

• Description of the issue

• Photographs

• Videos

• Packaging photographs

• Shipping labels where relevant

Where a third-party supplier or fulfilment partner was involved, we may use this information to investigate the issue with that provider.

TD Home Decors remains responsible for communicating with the customer.

19. Consumer Guarantees

Our products and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, remedies may include:

• Repair

• Replacement

• Refund

• Cancellation

• Other remedies available under law

Nothing in these Terms is intended to exclude, restrict or modify these rights.

20. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

• Supplier delays

• Warehouse delays

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• Transport disruption

• Regional or remote-area access

Where we become aware of a significant delay, we will aim to provide updated information where reasonably possible.

21. Website Availability

We aim to keep our website available and functioning correctly.

However, access may occasionally be interrupted due to:

• Maintenance

• Technical issues

• Platform updates

• Security matters

• Circumstances outside our reasonable control

22. Intellectual Property

Unless otherwise stated, the TD Home Decors name, branding, original written content, graphics and website materials created by or for TD Home Decors belong to TD Home Decors or are used with appropriate permission.

Product images, descriptions, trademarks and other materials supplied by manufacturers, suppliers or other third parties may remain the intellectual property of their respective owners.

Website content must not be copied, reproduced, republished or commercially exploited without permission, except where permitted by law.

23. Third-Party Links and Services

Our website may use or link to third-party services for:

• Payments

• Delivery tracking

• Reviews

• Social media

• Advertising

• Analytics

• Other ecommerce functionality

TD Home Decors does not control third-party websites and is not responsible for their independent content or privacy practices.

24. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

Please notify us if you believe your account has been accessed without authorisation.

25. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how TD Home Decors collects, uses and shares personal information, including information needed for suppliers, fulfilment partners, payment providers and delivery services.

26. Liability

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

To the extent permitted by law, TD Home Decors is not responsible for losses caused solely by circumstances outside our reasonable control where we have otherwise complied with our legal obligations.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Products

• Services

• Fulfilment arrangements

• Website functionality

• Business operations

• Technology

• Applicable requirements

The latest version will be published on our website.

Changes will not remove rights that have already arisen under applicable law.

28. Governing Law

These Terms are governed by the laws applicable in Tasmania, Australia, together with applicable Commonwealth laws.

Nothing in these Terms limits rights available under Australian Consumer Law.

29. Contact Us

If you have questions about these Terms, an order, delivery or any of our services, please contact:

TD Home Decors
Email: info@tdhomedecors.com.au
Phone: +61 460 887 527
Address: 23 Harrow Street, Youngtown TAS 7249, Australia

We aim to respond to general enquiries within 1–2 business days.